How to verify Catalog Item request has attachment

chrish5
Giga Guru

‎12-06-2023 01:09 PM

I found the below script on different Community postings that checks to see if a Catalog Item request has an attachment.  I modified the "if" to match my variable so it checks that the Request Type variable is "Report Submission".  When I submit a test request with the Request Type variable set to "Report Submission" and with no attachment, the first alert is popping, so I know the "if" is working,, but after that I get a "There is a JavaScript error in your browser console" message and the request is submitted.  The developer console message states "ReferenceError: getSCAttachmentCount is not defined".  Can someone tell me what is wrong with the script?  

 

function onSubmit() {
    if(g_form.getValue('request_type') == 'report_submission'){
        alert("Request type is Report Submission");
        try {
            var attachments = document.getElementById('header_attachment_list_label');
            if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none') {
                alert("You must attach the user security report before submitting this request");
                return false;
            }
        }
        //For Service Portal
        catch(e) {
            var count = getSCAttachmentCount();
            if(count <= 0) {
                alert("You must attach the user security report before submitting this request");
                return false;
            }
        }
    }      
    }
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7 REPLIES 7

shubhamdubey
Mega Sage
In response to chrish5

‎12-06-2023 06:27 PM

@chrish5 

 

No need to write the script , if you want to make attachment mandatory for a particular condition then go for UI policy as suggested by @Marcos Kassak .

 

I have attached the snapshot for better uderstandaing.

1. Create variable with attachment data type .

2. Create the UI policy and give the condition  and in ui action need to make mandatory 'tue';3.PNG2.PNG1.PNG4.PNG

 

Tai Vu
Kilo Patron

‎12-06-2023 07:53 PM - edited ‎12-06-2023 07:55 PM

Hi @chrish5 

It's because you haven't created the UI Script yet or haven't linked it to the Portal.

Let's follow these steps below to make your client script works.

1. Create a record in the UI Script [sys_ui_script] table.

Display Name: GlobalCatalogItemFunctions

 

function getSCAttachmentCount() {
    var length;
    try {
        length = angular.element("#sc_cat_item").scope().attachments.length;
    } catch (e) {
        length = -1;
    }
    return length;
}

 

 

2. Create new record in the JS Include [sp_js_include] table.

Display Name: Attachment Validation

Source: UI Script

UI Script: GlobalCatalogItemFunctions

 

3. Navigate to the Portal you're working with in the ServicePortal [sp_portal] table. Open the Theme record.

4. Under the related list of the Theme form, create new JS Includes with the Attachment Validation above [2].

Screenshot 2023-12-07 at 10.51.59.png

 

NOTE: Make sure the Isolate script checkbox is unchecked to make it works in the Native UI.

 

Ref: KB0743672 - How to make attachment mandatory with Service Catalog Item on the Service Portal

 

Cheers,

Tai Vu

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DanielCordick
Mega Patron

‎12-06-2023 08:42 PM - edited ‎12-06-2023 08:42 PM

You can use the Variable type of Attachment and then have a UI policy to make it visible and mandatory when request type variable is report submission 

 

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-managem...

 

 

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