How to work with an Interceptor in Agent WorkSpace

[Diego Sanchez]

Hello! I have implemented an Interceptor for when you are going to create a new incident onbehalf of the users, according to the type of case that is necessary to create the interceptor will direct the agent to a form that is related to a particular table.

However, I have not managed to see this reflected in the Agent Workspace, I mean when from the Agent Workspace you click on the New button, it sends directly to the sn_customerservice_case table without considering the type of case you want to create. 

I want to implement something similar to what happens when from Agent Workspace you try to create a new Change Request. Could anyone guide me on how to do it? I would be very grateful

[Community Alums · Accepted solution]

Hi,

Put the script inside "Workspace client script" on your UI Action. 

Script include:

var getUrlSio = Class.create();
getUrlSio.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

	getURL: function(){
		var id = gs.getProperty("glide.servlet.uri");
		var url = id+'wizard_view.do?sys_target=&sysparm_wizardAction=sysverb_new&sysparm_parent=8db4a378c611227401b96457a060e0f4';
		return url;
	},

	type: 'getUrlSio'
});

UI Action Script:

function onClick(g_form) {
	alert('hey');
	var ga = new GlideAjax('sn_itsm_workspace.getUrlSio');
	ga.addParam('sysparm_name', 'getURL');
	ga.getXML(HelloWorldParse);

	function HelloWorldParse(response) {
		var answer = response.responseXML.documentElement.getAttribute("answer");
		//alert(answer);

		var win = top.window.open(answer, '_blank');
		win.focus();
	}



}

 Refer this to learn more : https://community.servicenow.com/community?id=community_question&sys_id=1274159bdbbb68106064eeb5ca96192c

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

[Diego Sanchez]

Thanks, Sandeep. I did what you suggest and is working fine, however it creates a new tab in my browser, is possible to do this but keeping inside the Agent workspace window?  

[Community Alums]

This is the best way we can achieve. Same window not possible I think. Please mark the answer correct and helpful such that other experts can get help.