How to write SLA based on variables that are available on task level?

[sandeep19]

SLA should trigger based on variables selected, but this variables are available only on task level not on request level. So I am writing SLA on sc_task table. If I select catalog task table on SLA then in the conditions variables on task level are not appearing. Is it possible to write SLA based on variables that are available on Task level?

Any help greatly appreciated.

Thanks in advance

[Sujatha Eshwar]

Hi Sandeep,

You can write SLA based on variables that are available on Task level by following the below steps,

1. Create an SLA on the "Catalog Task [sc_task]"  table.

2. In the condition builder, search for the option "Show Related fields".   (refer - image #1 )

3. Then on further search in the condition builder you would find the option "Variables" in the select-box which allows you to select the "catalog Item" and the variable. (refer - image #2)

image #1 

Image #2

Hope it helps.. 🙂

Thank you!

[Shashikant Yada]

You need to add the filter/condition:

Go into the request item fields (Catalog Task Table) -> select variable -> add the variable which will be used for SLA

[Akash4]

Hi Sandeep,

Here is where you find the reference field variables: Show Related Fields

From there you may choose either Request --> fields or Requested Item --> fields to get the variables that you want from the task table.

As these are extended from task table, they will have the fields of task table in them.

Thanks, Akash