How top remove default value popup while creating new knowledge article

[Vishesh52]

Can anybody help how to get rid of this OOB popup 

[manjusha_]

@Vishesh52 

I thing the pop up window is displayed after clicking any form button-ui action.

You need to to go ui action >there is a code written using glideDialogWindow or GlideModal .

You need to remove/comment entire code to show popup window

Check screenshot

Comment code till dialog.destroy() method

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact

Thanks,

Manjusha Bangale

[Vishesh52]

Thanks for the information. But I believe since they are UI action, it will hide popup based on the action one will select (Publish, Request Translations etc.) contrary to here that the popup is coming in between the process of filling the knowledge form. Thanks though.

[Karthiga S · Accepted solution]

Hi @Vishesh52 

Go to the respective knowledge base(In your case its Helpdesk ) and remove the Knowledge field Default values. It will be gone.

Refer the image

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga

[Vishesh52]

This works. Thanks

Not sure if we will be seeing this popup when we actually have to have some default values based on the knowledge base (Without this popup being shown again).