How we can read data from word document attached in knowledge article?

[shareknowledge]

Actually i want to read data or copy data (Images, tables, text etc) from the word document attached in knowledge article and then i want that data to be copied or put into the knowledge Text field.

[Michael Fry1]

You would have to take the word doc and import it into the KB to get the data to populate in the article text field: Importing Word documents into the Knowledge Base

[shareknowledge]

Hi Michael,

Thank you for the reply, but actually i want to copy text or data from the attachment (doc. file ) attached in knowledge ticket. for e.g.   File name abc.doc attached in knowledge ticket KB000XXX and i want that the data of that doc file to be copied in KB000XXX   text field.

[vinothkumar]

Hi Aman,

I have gone through the below link for reading the content of attachment if it is plain text. It may be helpful to some extent.

I tried in my background script and it is returning the result if the attachment is a plain text.

snprotips.com/blog/2016/2/25/understanding-and-using-glideattachment

[shareknowledge]

Thank you Vinoth