how we can set choice if it's not available on the form?

Community Alums
Not applicable

‎01-22-2024 03:02 AM

hi all,

 

When an incident is assigned to a different assignment group when the incident state is In Progress or On Hold,  then we need to change the incident state to New.

 

how we can achieve it we written onchange client script to set state to new when assignment group change but it's setting the filed value to '1' after save it's showing to new 

 

Pavithra813_1-1705919427295.png

 

 

can anyone help me on this

 

thanks

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Community Alums

‎01-22-2024 04:04 AM

What is not working. Any screenshot or more details please. 

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