HR Case Creation – COE and HR Service Dropdowns Empty for User with sn_hr_core.basic

[Satyam123]

Hi Community,

I'm facing an issue while creating a new HR case in the Employee Center. For a user with only the sn_hr_core.basic role, the COE and HR Service dropdowns are showing no options (loading spinner remains), but the same fields work correctly and show values when accessed by an admin user.

Here’s what I’ve checked so far:

• The HR services and COEs are published and active.

• The user has the sn_hr_core.basic role assigned.

• No errors in the console or logs that immediately point to permission issues.

Is there a specific role or ACL that needs to be granted in addition to sn_hr_core.basic for these dropdowns to populate?
Has anyone encountered a similar issue?

Any guidance or suggestions would be greatly appreciated.
Thanks in advance!

 

[Satyam123]

I am using hr agent workspace on clicking on + icon

[abirakundu23]

Hi @Satyam123,
Please cross check user has "sn_hr_core.basic" role.
It should be work, I have checked in my PDI it is working correctly HR agent workspace on clicking on + icon.
Don't use legacy HR workspace, i would recommend please activate Agent Workspace for HR case management.
Please clear cache, logout and login back again. Try this.

Please mark helpful and correct answer if it's worthy for you.

[Satyam123]

Yes Even I have tried in PDI it worked but it is not working in main instance.

[abirakundu23]

Hi @Satyam123 ,
Same thing is  working  in my PDI and customer instance as well. Are you only facing the issue or other member in your team also facing the issue ?

[Satyam123]

every member facing issue admin is able to normally create the case but user with sn_hr_core.basic is not.