HR record producer

[Snow-Man]

Hi Guys,

I have a requirement to create a new HR service, Record Producer and HR template. (Mentioned below)

I am done with these things but there is a requirement ---

i.e. (This request can have the ability to request on behalf of someone else only if you are a manager.)  

1. How can I achieve this part? and second where can I add the fulfillment group that is Payroll?

Requirement

"HR Service Name: Timecard Issues

Default Priority: 3- moderate



Record Producer Name: Timecard Issues

Record Producer Fields: 

Week Start Date: (date)
Week End Date: (date)
Any additional details: (textbox)

All employee can raise this request.
This request can have the ability to request on behalf of someone else only if you are a manager.
Fulfillment group: Payroll"

COE is not mentioned yet so I have added this HR service under "sn_hr_core_case".

Thank you everybody.

[Sandeep Rajput · Accepted solution]

@Snow-Man 

i.e. (This request can have the ability to request on behalf of someone else only if you are a manager.)  

To Achieve this, you need to have a subject person variable on the record producer. This field will by default show the logged in user name and will be a read only field. However, if the logged in user is a manager then the subject person will be editable and the logged in user can select any other user. This field will be ultimately mapped to the subject person field on the record producer.

Fulfillment group: Payroll"

This is nothing but the assignment group which you can either populate on HR Template for HR Service or you can create an assignment rule which will trigger for this HR Service.

[Snow-Man]

thanks mate 🙂