HRSD Case Creation

[Snow-Man]

Hello everyone, 

I have a requirement i.e when creating a HR case if the logged in user is Manager so can submit the HR case for another user (simply opened for should be visible) but if they ain't manager (opened for should be hidden). (on the native view and Workspace view)

this requirement is just for one HR service. how can I configure this?

where do we create different case creation forms for different HR services? 

THANKS everybody

SnowMan

[Sandeep Rajput]

@Snow-Man I am assuming this needs to be done via a record producer on the Service Portal. To achieve this in Service Portal, you need to create a record producer with a Subject Person variable, by default the logged in user will be populated. You can use a GlideAjax + Script Include call to check if the logged in user is a manager. If yes then you can make the subject person variable editable and allow the person to change the filed if they want to otherwise if the person is not a manager the subject person field will remain non editable. 

You can map this Record producer on the HR Service form and map the variables using the record producer script.

Hope this helps.

[Snow-Man]

Hi Sandeep, I have configured this on the portal side but I need to do it on the Native view too

[Sandeep Rajput · Accepted solution]

@Snow-Man To configure the case creation form for a specific HR Service you can refer to this official documentation https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...

Hope this helps.