HRSD help

[vidishaagarwal5]

Hi team

I need an expert advise in the below question. What could be the answer?

At what level is User Criteria set to control who can read and edit knowledge articles?

o In either the Knowledge Base or Article.
o In the Knowledge Article only.
o In the User record.
o In the Knowledge Base only.

@Dan Bruhn Please help because my post is getting delayed and in that case i will not be able to post further

[Bhimashankar H · Accepted solution]

Hey @vidishaagarwal5 ,

Correct answer is "In Either the knowledge Base or Article"

User Criteria in ServiceNow HRSD can be set at either the Knowledge Base level or the Individual Knowledge Article level to control read and edit permissions.

This allows flexible control over who can access entire Knowledge Bases or specific Articles.

Thanks,
Bhimashankar H

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[Nikhil Bajaj9 · Accepted solution]

Hi @vidishaagarwal5 ,

Corect answer is:- o In either the Knowledge Base or Article.

Explanation:

• Knowledge Base Level:

This sets access controls for the entire knowledge base, meaning any article within that knowledge base will be subject to the same user criteria. 

• Article Level:

This allows for more granular control, where individual articles can have specific user criteria that override the general Knowledge Base settings. 

If my answer helped you, please mark it-solution accepted. 

Regards,

Nikhil Bajaj

[Sandeep Rajput · Accepted solution]

@vidishaagarwal5 o In either the Knowledge Base or Article.

User criteria can be set at Knowledge Base or Article level. If the user doesn't have the access at the either of the levels then they won't be able to access the kb article. 

[Ajay_Chavan · Accepted solution]

Based on ServiceNow's documentation and community best practices, user criteria for controlling who can read and edit knowledge articles can be set at both the Knowledge Base level and the individual Knowledge Article level.

Therefore, the correct answer is:

- In either the Knowledge Base or Article.

[Ravi Gaurav · Accepted solution]

Hi @vidishaagarwal5 

correct answer : In either the Knowledge Base or Article.