Email client Template

Arun_Manoj · 4 weeks ago

Hi,

In email client template added an image. when I move to QA image invisible in the template. So what is solution while moving to other instance image needs to retain in the template.

Ankur Bawiskar · 4 weeks ago

@Arun_Manoj

the image you added in email client template does get captured in update set if you are using image from db_image table.

How did you add the image and from where?

-> if you have used an OOTB db_image then you need not move it to QA, it should be available directly

OR

-> if you have uploaded your new image in db_image table then that should also get captured in your update set, please check if that is captured in update set or not. If not then if you try to use it in next instance it will be broken

1) image uploaded to db_image table

2) image added to email client template

3) when added to email client template it shows in customer update and is captured in an Update set

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · 4 weeks ago

Hi @Arun_Manoj

Did you move the image as well to QA.

https://www.servicenow.com/community/itsm-forum/broken-images-in-email-notification/td-p/752758

https://www.servicenow.com/community/itsm-forum/image-not-showing-up-in-email-notification/m-p/53845...

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Bhuvan · 4 weeks ago

@Arun_Manoj

Can you check the method used to add images in the email client template in source instance i.e. Images table or Attachment table or any other source.

Check and confirm images added in the email template at source instance is available in QA instance.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 3 weeks ago

@Arun_Manoj

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 3 weeks ago

@Arun_Manoj

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan