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HTML Catalog Variable Not Displaying in Mobile App (Yokohama Version)

TrangSN
Tera Contributor

‎04-15-2025 06:17 AM

I have a catalog variable with the type set to HTML. It works as expected in the Washington DC version.

TrangSN_0-1744722910873.png

However, after upgrading the instance to the Yokohama version, the input field no longer appears on the Now mobile app, only the variable name is shown.

TrangSN_1-1744722927860.png

So is this issue related to the Yokohama version, or does the current ServiceNow version no longer support HTML-type variables on the mobile app?

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5 REPLIES 5

Hzaghal
Tera Contributor

‎12-08-2025 03:58 AM

I am having the same issue on two different instances Yokohama Patch 9 and Zurich Patch 4

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