HTML Field Type Does Not Display Properly on Mobile Browser

[webdevbrent]

Greetings Everyone,

I have an HTML field that I am using to display and email that is captured within an inbound action.

When I visit the record on my Desktop, the contents of the HTML field are displayed as expected.

However, when I visit the same record on my phone via a web browser the email is wrapped in [code][/code] blocks but does not display properly.

Has anyone encountered this before and if so what is the fix?

Note: This is a custom scoped app that I am working on.

[Ct111]

Seems like your issue is similar. Try the resolution given here and see if it helps. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749053

Mark my Answer as Correct and Helpful ifi t helps

[Tejshree G]

Hello @webdevbrent ,

Did you resolve this issue?