HTML Formatting on Service Portal

[westonr]

I have a catalog item that is available from our Service Portal. The form for this catalog item has a label variable with some instructions for viewing a knowledge base article. I would like to be able to format this text to be highlighted so that it's obvious to end users. 

Originally I used a Macro variable with a jelly script for formatting, but it's my understanding that jelly isn't used in the Service Portal. What would be the recommended method for formatting this variable? Also, how would I go about doing this?

[Nia McCash]

Can you try adding CSS rules to the widget instance for that particular label's ID, to add the formatting that you want applied?

EDIT: This only works to apply formatting and will not work if you want to add a link to the label of a field.  

[Bhagyashree8]

Hi,

Best way is to create a service portal widget. Add you link inside HTML part of it.

Then add a variable of type "Macro" and go to default tab of it and select that widget.

Please mark Correct/Helpful if it helps.

[Allen Andreas]

Honestly, this is one of the cleanest and easiest ways to get things done if it suits your needs.