Hyperlink in email to redirect users to Service Portal

[Admin7267]

Hello,

We have an workflow configured with notification with hyperlink to redirect users to ITIL view but it should redirect users to Service Portal view of that request for all the users.

Your recent request ${number}: ${short_description} has been completed. To view your request details, click here ${URI_REF}, You can also access all of your ticket information by going to my.servicenow.com > My Tickets.

Need help to redirect user to Service Portal view of the request.

[Hemant Goldar · Accepted solution]

Hi @Admin7267,

Please find the below example for your reference:

https://[instance-name].service-now.com/sp?id=request&table=sc_request&sys_id=<sys_id>

Replace [instance-name] with your instance name, and <sys_id> with the sys_id of the request record.

"Your IT request has been approved. Click <a href='https://[instance-name].service-now.com/sp?id=request&table=sc_request&sys_id=<sys_id>'>here</a> to view the request in Service Portal."

I hope this helps!

Regards,

Hemant 

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[pruthvirajreddy]

Hi Hemant,

Could you please help me with an issue that an ITIL user is facing an issue while checking his ticket status over email. when ever he is clicking on the hyperlink which any user receives over email, it is redirecting him to the backend page(Platform) of the instance as part of his initial click. Once he tries to make a second click it is then routing him to the actual page. He is the only user who is facing this issue.