Developer

Send Whatsapp message through twilio when incident updated or created

Hi All,I have requirement that, need to send whatsapp message to caller or user through twilio whatsapp message when incident created or updated.Could you please guide me on this? what steps need to follow or please provide any docs which helpful for...

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Image Not Visible in Email Client Template After Moving to Test Environment

Hi Community,I'm facing an issue related to image visibility in the Email Client Template after moving configurations from Dev to Test environment.Scenario:In the Dev instance, I created an image record and uploaded an image.I used the image URL in a...

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Add 'Standard' title beside (HTML) in Create New Article Template

I got a task where i need to put "Standard' beside (HTML) in the Article template preview (sample text) in Create new article,Please help on how to achieve. thanks!

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What is the AI product you will use when design a solution?

Hi community,May I know in your daily work, will you use any AI product to help with your solution design?Any practise to share? Thank you.

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Flow to send notification to managers with a list of staff

I have a requirement to send an email on an adhoc basis to managers of staff that have a staff member who's end date is coming up (we have a large contractor staff base). This is to be instigated by another team and we store the end dates in the Serv...

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Resolved! Custom Table licensing

We don't have a separate app engine licenses but we got 50 custom tables with ITSM. Does anyone know if we can use those tables to build a custom app for our Health and Safety team (around 30 fulfiller users) without any additional cost?If not, would...

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AI Control Tower: Not able to initiate Impact Assessment

I am not able to start the Impact Assessment after selecting 'Take Assessment' from the task. Does anyone know what role is necessary for taking assessments? I currently have the 'sn_ai_asset_mgmt.ai_asset_owner' assigned to my AI Product Owner. What...

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Custom table and Process Flow design

Let's say you have a Ticket (catalog item) with 3 possible "Request Types", for sake of simplicity: Create, Modify, Delete. Each of these types have their own different and unique steps, fields, validations etc. The requirement is to also utilize the...

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Email Notification issue

Hi Team,I have a requirement to configure an email notification when a change request is submitted and in new state to the requested by userI have created a notification for this scenario. However, when the change request is submitted:The email notif...

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Alternative to GlideEncrypter API

I have an existing piece of code like the below and where the encrypted string is passed on to a workflow scratchpad. Could anyone please help with the best alternative here.I have gone through the article (https://support.servicenow.com/kb?id=kb_art...

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Can sys_id be retrieved before record is saved in a UI Action?

Hi all,I have a question about retrieving sys_id before a record is saved.In a server-side UI Action, I am using code like this:(function executeAction(current, previous) {gs.info('UI ACTION START: sys_id=' + current.getUniqueValue());})();When this ...

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Error message It looks like the webpage at https://instance_name.service-now...might have moved..

Hi Everyone,I have a user receiving the full error message below when selecting a task, but I am able to impersonate her and not duplicate it. Anyone else receive something similar or have any ideas on how to troubleshoot? Below is the full error: It...

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Resolved! How can we display Display KA Number and Short Description in My Tasks on ESC Portal

I have a requirement to display Display KA Number and Short Description in My Tasks on ESC Portal unlike RITM and Change Request.How can we achieve this?Added SS for reference, need 'KA no.- Short Description' for KB articles approvals unlike Change...

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How can I set value to a variable that exists outside of MRVS from the MRVS

I have MRVS and one of the variables is AmountI want onchange client script that once amount change it well set a variable outside of the MRVS that called total amounttried g_form.setvalue // didnt worktried something with g_service_catalog.parent b...

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SC Task creation using flow designer

I am trying to create a flow as follows:When a RITM is created for the catalog item, a SCtask should be generated and attached to the RITM.This is what I created: But, when I raise a request for the item, I don't see any SCTasks attached to the RITM....

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