I Am Getting An Error Under Update Set Preview problems in the Retrieved Update Set

[BenFan]

Hi, I'm new to ServiceNow; I created and moved a new rest message from my employer's development environment to their test environment, but I see an error:

-- Type: Error

-- Remote update: sys_rest_message_74ffe5c11b8a5a103a4c6351f54bcbe6

-- Description: Could not find a record in sys_auth_profile_basic for column basic_auth_profile referenced in this update

-- Available action:
-- Find missing record
-- Find missing update
-- Accept remote update
-- Skip remote update

Is there something I am missing?

[Anand Kumar P]

Hi @BenFan ,

What ever the User profile you are using in rest message basic auth is missing in test instance.

so export xml for the user record in dev instance and import in test instance then preview update-set you will not get any errors.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[BenFan]

Hi Anand Kumar P,

Many thanks for the response. I exported the user record as XML in the DEV environment using the three bars, but when I visited the test environment, I didn't see an import option.

I've attached a screenshot of what I see. 

[Bert_c1]

There is a link at the bottom of the list of "Retrieved update sets" named 'Import Update Set from XML'. where you can import update sets.

[Anand Kumar P]

Hi @Bert_c1 ,

You are doing on updateset table its incorrect,You can simply import xml see attached screenshot 

On the list view of sys_user table records, right click on list header and you can find 'Import XML' option at the bottom.

Select the respective XML file from the saved location and update

Follow below steps only if import menu not available 

1) Can you try with elevating security_admin role in test instance in your user profile icon.

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/development-be...

2)Try in different browser.

3)Check for a property (sys_properties) called glide.ui.security.upload.roles. In the value field, include the roles you would like to be allowed to upload XMLs. You don't need to add 'admin', just the other roles that you want to grant this permission to.

This will not show the import XML option on context menus for the roles you entered. This just simply allows those roles to import XML to tables that they have access to do so.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand