I Am Getting An Error Under Update Set Preview problems in the Retrieved Update Set

BenFan
Tera Expert

Hi, I'm new to ServiceNow; I created and moved a new rest message from my employer's development environment to their test environment, but I see an error:

-- Type: Error

-- Remote update: sys_rest_message_74ffe5c11b8a5a103a4c6351f54bcbe6

-- Description: Could not find a record in sys_auth_profile_basic for column basic_auth_profile referenced in this update

-- Available action:
-- Find missing record
-- Find missing update
-- Accept remote update
-- Skip remote update

 

Is there something I am missing?

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @BenFan ,

 

this is because basic auth profile didn’t get captured in your update set. You have to manually captured this as this is record not a configuration so by default it won’t get captured in update set.

 

Solution: reopen update set in dev and capture it in update set and then move to uat.

 

Accept the solution if it helped.

View solution in original post

14 REPLIES 14

I re-build my PDI doing exactly what I posted. I see no need for an alternative procedure.

Hi @Bert_c1 ,

PDI also same procedure just you have to import xml in sus_user table.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

This post is about a Preview error due to a missing column named 'basic_auth_profile' referenced in an update set.

Hello @BenFan 

You can go to any list of records and right click on column header (name).., it will give import XML option.

You can import from any list need not be on the same table you want to import.

 

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

Yes, I was able to resolve this error by doing the following, importing the XML from the User table.

 

Thanks!