I am getting org.mozilla.javascript.NativeArray@16e67ab error in work notes.

[ritesh1]

I have written a business rule to get all the affected CI of an incident. But when I am trying to update the work notes with an array of affected CI's, I am getting org.mozilla.javascript.NativeArray@16e67ab. 

Here is my code I'm using in Business Rule

(function executeRule(current, previous /*null when async*/ ) {
    //gs.addInfoMessage('Calling from BR');
    var myObj = new GlideRecord('task_ci');
    var arr = [];
    myObj.addQuery('task', current.sys_id);
    myObj.query();
    while (myObj.next()) {
        gs.addInfoMessage("Affected CI List: " + myObj.ci_item.getDisplayValue());

        arr.push((myObj.ci_item.getDisplayValue()).toString());

        current.update();
    }
    current.work_notes = "Test";
    current.work_notes = arr;
    current.update();

})(current, previous);

[Aman Kumar S]

Never use current.update() in your BR

Remove current.update() and make your BR before update

[Aman Kumar S · Accepted solution]

Hi @ritesh 

Update your script as:

(function executeRule(current, previous /*null when async*/ ) {
    //gs.addInfoMessage('Calling from BR');
    var myObj = new GlideRecord('task_ci');
    var arr = [];
    myObj.addQuery('task', current.sys_id);
    myObj.query();
    while (myObj.next()) {
        gs.addInfoMessage("Affected CI List: " + myObj.ci_item.getDisplayValue());
        arr.push((myObj.ci_item.getDisplayValue());

    }
    current.work_notes = arr.toString();

})(current, previous);

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[ritesh1]

Hi Aman, thanks for your help. Now I'm able to get the list of affected CI as an array in Incident's work notes. But the work notes is getting updated only when I modify anything in Incident, and then update the incident. 

I want the work notes to be updated the moment I save the incident.

Can you help me in this?

[Aman Kumar S]

When is your BR running?

Mark Insert and Update checkbox in When to run section in the business rule