Script Include returning null?

[Sid_Takali]

Hi all, 

The following Script returning null value. I need consumer sys_id. Thanks in advance 

Script Include - 

var customerPhones = Class.create();
customerPhones.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    ConsumerS: function() {
        var g = this.getParameter('syparm_cons');
        var CONsumer = '';
        gs.info("Include::::" + g);
        var gr1 = new GlideRecord('sn_customerservice_product_service_support');
        gr1.addQuery('sys_id', g);
        gr1.query();
        if (gr1.next()) {
            CONsumer = gr1.consumer;
        }
        return CONsumer;

 },

Client Script - 

        var ans = '';
        var con = g_form.getValue('parent');

        var ga1 = new GlideAjax('sn_customerservice.customerPhones');
        ga1.addParam('syparm_name', 'ConsumerS');
        ga1.addParam('syparm_cons', con);
        ga1.getXML(HelloWorld);

        function HelloWorld(response) {
            ans = response.responseXML.documentElement.getAttribute("answer");
            alert(ans);
        }

[Sagar Pagar]

Hi,

Try to add more logs statement in script include and check what ir prints in system logs.

var customerPhones = Class.create();
customerPhones.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    ConsumerS: function() {
        var g = this.getParameter('syparm_cons');
        var CONsumer = '';
        gs.info("Include::::" + g);
        var gr1 = new GlideRecord('sn_customerservice_product_service_support');
        gr1.addQuery('sys_id', g);

   gs.info("Include row count::::" + gr1.getRowCount());
        gr1.query();
        if (gr1.next()) {
            CONsumer = gr1.consumer;
        }

gs.info("CONsumer " + CONsumer);
        return CONsumer;

 },

Thanks,
Sagar Pagar

[Aman Kumar S]

Hi @Siddharam Takali 

Change your script as below:

Make sure your script include has "Accessible from" field as "All application scope"

Script Include - 

var customerPhones = Class.create();
customerPhones.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    ConsumerS: function() {
        var g = this.getParameter('sysparm_cons');
        var Csumer = '';
        gs.info("Include::::" + g);
        var gr1 = new GlideRecord('sn_customerservice_product_service_support');
        gr1.addQuery('sys_id', g);
        gr1.query();
        if (gr1.next()) {
            csumer = gr1.getValue("consumer");;
        }
        return csumer;

 },

Client Script - 

        var ans = '';
        var con = g_form.getValue('parent');

        var ga1 = new GlideAjax('sn_customerservice.customerPhones');
        ga1.addParam('sysparm_name', 'ConsumerS');
        ga1.addParam('sysparm_cons', con);
        ga1.getXML(HelloWorld);

        function HelloWorld(response) {
            ans = response.responseXML.documentElement.getAttribute("answer");
            alert(ans);
        }

Feel free to mark correct, if your issue has been resolved, so it ends up in solved queue.

Will be helpful for others looking for the similar query.

[Ankur Bawiskar]

Hi,

Is script include client callable?

Script include and client script are in same scope?

Regards
Ankur

[Sid_Takali]

Yes client callable