I am not able to apply my voucher in webassessor.

[Chhavi Dixit]

Hi Everyone,

I am not able to apply my voucher in webassessor.

This voucher has assigned me when I was working with my previous organization.

I have merged that account with my new organization and transferred all my vouchers and certifications to the new organization's email id.

Attaching screenshot.

Please share the reason if you know this.

Thanks!

Chhavi Agnihotri

[Chhavi Dixit]

@Dr Atul G- LNG , I just got my email address updated in Webassessor today, but my Webassessor account is still showing the old login ID, Could this cause any problem?

Thanks,

Chhavi Agnihotri

[Dr Atul G- LNG]

Hi @Chhavi Dixit 

It takes 24-48 hours to get updated, so just wait and see if you can claim that voucher. In my case, I never registered Webassessor with my company ID; I have my Webassessor on my personal ID, but my Now Learning is linked to my company ID. So, when I change the company, it's the Now Learning account that needs to be updated, not Webassessor.

[Chhavi Dixit]

Hi @Dr Atul G- LNG ,

Have you ever faced a situation where your vouchers were transferred from previous organization to new organization?

Thanks!

Chhavi Agnihotri

[Dr Atul G- LNG]

No @Chhavi Dixit 

I always complete my certifications before moving to a new company. But don’t worry, it will be resolved soon.

[Chhavi Dixit]

Hi @Dr Atul G- LNG ,

Now my voucher got cancelled by now learning team 😞

Thanks!

Chhavi Agnihotri