I am unable to see "post a question" button on knowledge homepage and knowledge portal.

[Kavitha2901]

Hi ,

I am unable to see "post a question" button on knowledge homepage and knowledge portal.

I need to know how is it handled.

I am unable to find the configuration of this button.

How can I enable the button?

[James Chun]

Hi @Kavitha2901,

Have a look at this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1531344

Cheers

[Kavitha2901]

The mentioned plugin(com.snc.knowledge.social_qa.ui) is not visible in v_plugin table also not available in plugins.

[Dr Atul G- LNG]

Hi @Kavitha2901 

Yes this plug in not available, so as per D.C. Release SN is deprecating the Knowledge home page (v3) and promote KB portal going forward. I can see the create article button. If you are in PDI, try to repair the knowledge plugin once.

[Dr Atul G- LNG]

Hi @Kavitha2901 

Could you please share some screenshot , my pdi is like thsi