I can't see the option "Variables" while creating a task for a catalog item

Musabyimana
Tera Contributor

Hi all,

I've created variables for my catalogue item. It went well.

Now I'm creating related tasks, but when setting up the conditions, the option "Variable" does not appear in the dropdown !!!?!!?

What can be the problem ?

Thanks for your help.

Thomas

1 ACCEPTED SOLUTION

We probably not referring the same versions of serviceNow.

More like your instance has some customization that includes that tab.

But back to the original problem, you should get the Variables option after you click on the Show related fields (very last) entry - assuming the dependent field points to a table extending Task (which does seem to be the case).

View solution in original post

17 REPLIES 17

ok , then why are u looking for variables. You want to creat some task. 

When configuring a task, at one point (in my version),  you can set the condition at which that task will be created !!!!! My condition will be based on the value of a given variable. 

and these tasks are creating in which table .. 

I don't know

then how will you  test the condition.