I cannot seem to get an Email Notification when a record's due date is reached

Navaneeth1
Tera Guru

 

I wish to receive an email when that particular date and time arrive in real-time. 

 

So far I have created a Notification in System Notification>Email>Notifications with the following condition as shown in the below image.

 

Email sending is enabled in Email properties and the notification is working for record updation or insertion. 

 

Can anyone please help me?

 

Thank you.

 

1 ACCEPTED SOLUTION

Hi,

you can add the link in the email body using this

https://community.servicenow.com/community?id=community_question&sys_id=018ecdccdbe2101011762183ca96...

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

15 REPLIES 15

You can create a custom action in the flow designer, add a custom script to the custom action to get the current due date, perform JavaScript date manipulation operations on the script to add the 20 business days, and then provide the output of the script to an "Update Record" action in the flow designer.