I cannot seem to get an Email Notification when a record's due date is reached

Navaneeth1
Tera Guru

 

I wish to receive an email when that particular date and time arrive in real-time. 

 

So far I have created a Notification in System Notification>Email>Notifications with the following condition as shown in the below image.

 

Email sending is enabled in Email properties and the notification is working for record updation or insertion. 

 

Can anyone please help me?

 

Thank you.

 

1 ACCEPTED SOLUTION

Hi,

you can add the link in the email body using this

https://community.servicenow.com/community?id=community_question&sys_id=018ecdccdbe2101011762183ca96...

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

15 REPLIES 15

asifnoor
Kilo Patron

Hi

The images are not visible. Could you upload again.

I have added the images as attachments. 

I hope this helps.

Thank you 

Hello Navaneeth,

Do it like this.

Create an after insert BR on your table and in the script, select advanced and do it like this.

var gdt = new GlideDateTime(current.email_me_by);

gs.eventQueueScheduled("your_event_name",current,"","",gdt);

Mark the comment as a correct answer and also helpful if this helps to solve the problem.

Also in your notification, remove that condition email_by_me.