I don't see my custom Table and not extended to Task in the Flow Designer

Elias Beylouny · ‎04-06-2022

Hi Experts

I have a custom table created NOT extended from TASK and is in a custom scoped Application.

I am trying to use this table in the Flow Designer but I am not able to see it.

Is it possible to get this table to be seen in the Flow Trigger Dropdown without being extended to Task?

Thanks

Elias

Elias Beylouny · ‎02-23-2023

Hi All

I got a feedback from ServiceNow and this is the solution : It is now working.

Most Probable Cause:
This has been recorded as PRB1573653 for which a Known Error article has been created KB1117260.

Solution Proposed:

To fix this check that the table includes the Domain and Domain Path columns. If they are not there, add them.
Then do the following to clear the session storage cache.

The session storage cache must be cleared. The API results for fetching the tables has been cached for a the original domain and because it is caches it is not being re-fetched for changed domain.

To do so there is two ways:
First one is to close the Flow Designer tab and reopen it after the Domain has been changed
Second one is to open the browser console, type sessionStorage.clear() and hit enter. Then refresh the browser window and the table should appear in the list.

View solution in original post

Ankur Bawiskar · ‎04-06-2022

Hi,

are you in correct scoped application as that of the table?

then only you can see that table in flow designer

Example: if your table is created in Scope A but you are trying to create flow in Scope B then it won't be shown

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Elias Beylouny · ‎04-06-2022

Thanks Ankur for the quick reply,

Yes I am in the right application spoke when I search for the table,

I am also sure that I was able to see that before,

I think maybe after we had a patch update maybe since then we are not able to see it anymore.

Maybe this is something has been restricted?

I have even a flow created before with the same spoke application with a different table also not on task extended and I was able to trigger it.

The weird thing is that the existing Flow is still working, but when I open it I can see that the field where the table sit is empty.

Elias Beylouny · ‎04-06-2022

I need to add that I am in a domain separated level.

Ankur Bawiskar · ‎04-06-2022

Looks weird.

If you are sure this issue came up after patch update raise a Hi ticket with ServiceNow

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader