I have a notification that is never sent, it gets stuck as "ready"

[samuelscott]

Hello,

I'm having a notification issue. There is a notification created from the notifications module that is never sent even though the "when to send" condition is triggered. Under the "sent" outbox notifications table, the notification is enlisted as "ready". The user that is supposed to receive the email has notifications enabled and I've verified the email address. 

How can I solve this issue?

Thanks!

[Prateek kumar]

Locate that email in your system emails and see what is listed in the logs corresponding to that email.

[samuelscott]

There is an OOB context menu that is logging an error...I'm not sure if the timing of the notification is a coincidence, but the log indicates that there is an OOB context menu named "Edit Personal Filters" with the variable "i" not defined, which is true.

[Prateek kumar]

Can you share the screen capture of the log for that particular email??

Also check if there is any error string captured for that email.(This can be viewed thru XML or list view)