I have a requirement to add some substatus Choices for incident & task for On hold status.

[Abhishek66]

Hi Devlopers,

I have a requirement to add some substatus Choices for incident & task for On hold status.

On Hold - Pending Purchase
On Hold - Pending Return of equipment
On Hold - Pending New Hire start date

And these pending status should only visible to Abc assignmentgroup.

could you please help with suggestions.

Thank you

[Vasantharajan N]

Add choice to the field and Write onLoad client script to remove the choices if the logged in user is not part of group ABC

[Musab Rasheed]

Hi Guru,

Please add them as choices and make it visible using Onload and Onchange client or combine both in onchange client script or even with UI policy. Please use below link for sample

https://community.servicenow.com/community?id=community_question&sys_id=1949e9d3db1f3700feb1a851ca961967

Use Removeoption function to make it work.

Mark my answer as correct or hit like based on impact.

Regards

[Abhishek66]

Hi Musab,

Could please help me with client script.

If user assignment group contains =abc he can access the choce if not choice will be hide.

[Musab Rasheed]

Hi Guru,

Write UI policy like below.?