I have a requirement to add some substatus Choices for incident & task for On hold status.

[Abhishek66]

Hi Devlopers,

I have a requirement to add some substatus Choices for incident & task for On hold status.

On Hold - Pending Purchase
On Hold - Pending Return of equipment
On Hold - Pending New Hire start date

And these pending status should only visible to Abc assignmentgroup.

could you please help with suggestions.

Thank you

[Abhishek66]

Hi Musab,

Policy script is ok but running condition is not setisfy the requirement.

WE ARE USING WHEN TO RUN-

Assignment group contians =Abc

So i think this will check if task is assigned to assignment group abc then it will triger the script part.

However we have to check assigned to should be the part of abc group.

[Musab Rasheed]

Hello Guru,

Your logic is flawed, why do you want to check assigned to instead of Assignment group.? Assigned to will be displayed based on Assignment group only right.? for example if you select 'Hardware' group as Assignment group then users part of 'Hardware' group will be displayed in 'Assigned to' only na.? Hence write condition based on Assignment group instead of Assigned to. If you want to include 'contains' then include like

Assignment Group 'Contains' 'ABC' like that

[Musab Rasheed]

Hi Guru,

if your query is solved, please mark my answer as correct and close the thread

Regards,

Musab

[Abhishek66]

Hi Musab,

Thank you for the help.

However i am facing an error while selecting these choices on form.

[Musab Rasheed · Accepted solution]

Hi Guru,

This seems to be a different issue, I tested in PDI and code works perfectly, can you mark my answer as correct and close the thread and open new thread so that your question can be addressed.?

Regards,

Musab