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05-14-2025 01:44 AM
Hi,
I have catalog item and it is creating 4 catalog task. When sctask state is closed incomplete or skipped it is not closing flow for that it is creating another catalog task. Do I need to create business rule for that or I need to do change in flow. What changes need to be done.
Which approach would be best.
Can you please confirm for that.
Regards,
Nivedita
Solved! Go to Solution.
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05-14-2025 05:09 AM
correct, when you use Lookup Record use the sysId of the previous recently created task to know the State
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2025 04:31 AM
add creation of task -> check of IF -> next creation -> check of IF here
I highlighted below
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2025 04:57 AM
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05-14-2025 05:09 AM
correct, when you use Lookup Record use the sysId of the previous recently created task to know the State
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-26-2025 04:52 AM