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I have catalog item and I'm creating catalog task.

niveditakumari
Mega Sage

Hi, 

 

I have catalog item and it is creating 4 catalog task. When sctask state is closed incomplete or skipped it is not closing flow for that it is creating another catalog task. Do I need to create business rule for that or I need to do change in flow. What changes need to be done. 

Which approach would be best. 

Can you please confirm for that. 

niveditakumari_0-1747212235589.png

 

 

Regards, 

Nivedita 

 

 

1 ACCEPTED SOLUTION

@niveditakumari 

correct, when you use Lookup Record use the sysId of the previous recently created task to know the State

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

13 REPLIES 13

@niveditakumari 

add creation of task -> check of IF -> next creation -> check of IF here

I highlighted below

AnkurBawiskar_0-1747222298526.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar

 

Do I need to check again lookup record then add if condition? 

 

Regards, 

Nivedita 

 

 

@niveditakumari 

correct, when you use Lookup Record use the sysId of the previous recently created task to know the State

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

niveditakumari
Mega Sage

Hi @Ankur Bawiskar

 

Thank you. 

 

Regards, 

Nivedita