I have created new 5 catalog items and restricted to Brazil users only

[Srinivasu2]

Hi Community,

I have created new 5 catalog items and restricted to Brazil users only

My question is once submit these any one of the catalog item will create RITMs and Catalog tasks right,

Backed view the created RITMs and tasks will it be visible to others country service desk members?

Thanks,

Srinivasu

[Dr Atul G- LNG]

SO if you create ACL and mention role ITIL then anyone in system who has ITIL role can see the records.

If you want to restrict this, means on Brazil SD can see, then need to do ACL scritping. 

[Srinivasu2]

With out create acl other country service desk itil users can't see RITMs or tasks right?

Thanks,

Srinivasu

[Dr Atul G- LNG · Accepted solution]

They can.

See ACL mean, i want to give option to user to see / write the record. 

If no ACL , then anyone can see., any record.