I have retrieved an update set twice from Dev to QA

[Ronak3]

I have retrieved an update set twice from Dev to QA, one through remote instance and the second through retrieved update sets -> export XML. So basically now in my QA instance, i have duplicate update set. My question is can i delete one of them?? Or if i commit both of them would that create any conflict??

Please help me out ASAP what steps do i need to do. I have to complete this in QA by EOD.

[Jaspal Singh]

In that case merging is the only option. You can try merging update sets in DEV & the commit it in QA. Before committing merged update set in QA you need to roll out or back out the update set that was committed.

[Ronak3]

Hi Jaspal,

What affects will changing the name of a servicenow group in an organization have on metrics, SLAs etc.?

[Chad31]

You can go to retrieved update sets and delete the update sets from there.

If you were to commit both and it created a conflict (which most likely it will when previewing) you can always roll back the update sets in the update set menu. I have done this before and I personally just deleted the duplicate.

[Jaspal Singh]

Hi,

I would rather recommend to get it sorted by created (Z-A) & then commit the one that is latest of the two. As deleting anything at any point does not seems to be in line with ServiceNow's Best Practice.

[Chad31]

I can agree with that, in the past if I have a duplicate update set I have previewed one and it came back with errors about "cannot find referenced item but did find it in an uncommitted update set" I could see on the one I previewed where the creation of the item was. when I deleted the duplicate the issue would go away and things worked without any further issues.