i icon in user record displays restricted fields for same user in different insances

priyadharis
Tera Contributor

4 weeks ago

we have the sc_task table where the requested for i icon is present to display user records 

when clicked in one instance it displays only active field and email (default view) and same user in another instance shows the entire record (default view) 

 

Did the below checks and its same in both instances

  1. Navigate to System UI > Views.

  2. Search and select sys_ref_list

  3. In the "List" related list, search for the table you are referencing and open the record

  4. Go to related lists and locate the "List Elements" related list

  5. The elements are the columns that are displayed on the list when you click on the reference icon. You will need to add/remove as desired

  6. To add the desired column to the list, click new or edit an existing record

  7. The "Element" field value should be set to the name of the desired field. For example, if you are referencing sys_user table, you can set the user_name field as one of the columns.

 

 

users have same roles in both instances

 

any pointers

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pavani_paluri
Giga Guru

4 weeks ago

Hi @priyadharis ,

 

Go to Dictionary for the field requested_for (sc_task.requested_for).

Check if it has dictionary attributes like:ref_ac_columns, ref_ac_columns_search

Compare these between the two instances.

If the attributes differ → that’s your culprit.
If not, check whether there are multiple sys_ref_list entries for sys_user and whether the View or Roles settings differ between instances.

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
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priyadharis
Tera Contributor
In response to pavani_paluri

4 weeks ago

its not happening for all users 

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