I need to add a document attached to my change and problem tickets when the user open new ticket

[siddharth26]

Hi,

I need a document to be attached automatically to my change and problem request when user creates new change and problem tickets , so that user can download and fill the details in change and problem tickets.

thanks

[Anil Lande]

Hi,

Please follow below steps:

1. Create new attachment record in sys_attachment table copy sys_id of record and use it in below script.

2. Create after insert business rule on both tables (change and problem) and  use below script:

(function executeRule(current, previous /*null when async*/) {

GlideSysAttachment.copy('sys_attachment', <sys_id of attachment record>, 'problem', current.sys_id);  // if BR is on problem

})(current, previous);

Thanks,
Anil Lande

[siddharth26]

Thanks

for the response 

could you please help me am using the BR 

(function executeRule(current, previous /*null when async*/) {

// Add your code here

GlideSysAttachment.copy('sys_attachment','40f93e16c0a801130137c1f1bf538539');

})(current, previous);

[Claude DAmico]

You could try a Business Rule when the records are inserted to copy attachments using GlideSysAttachment.copy('from_table', 'from_record_sys_id', 'to_table', 'to_record_sys_id'). You should be able to house the attachment in any record by itself for this purpose. For example, an empty knowledge article for this specific use case.

[siddharth26]

Thanks

for the response 

could you please help me am using the BR 

(function executeRule(current, previous /*null when async*/) {

// Add your code here

GlideSysAttachment.copy('sys_attachment','40f93e16c0a801130137c1f1bf538539');

})(current, previous);