Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Workspace Donut not responding

Cirrus
Kilo Sage

Hi,

In our CSM workspace we have several 'donuts' showing tickets assigned to servicedesk. One of these donuts shows the number of incidents currently in progress. In UI Builder, when the configuration is set to Group By = Priority, the donut shows the correct number of incidents broken down by their priority, and if we click on any segment it shows a list of the incidents. However, as soon as we add an additional Group By = State it breaks. The donut shows the right number of incidents, but you can no longer click through (but if you reselect Priority it still works). Wondering if there is something in the event client script we are missing. Code attached.

Thanks.

0 REPLIES 0