I need to clear the cache from production? What is the best way?

[Ravish Shetty]

I need to clear the cache from production so that a property change gets reflected.

We restarted the nodes but it did not work.

We are considering doing a manual cache flush by hitting 'https://my_instance.service-now.com/cache.do' during non business hours.

Is it the correct way? Will this clear the cache on all nodes?

Edit: Node restart did clear the cache. There was a miscommunication in our team.

[Matt Saxton - G]

Hi Ravio,

Cache Flush's are completed on all Nodes

See section 2.3

Troubleshooting Performance - ServiceNow Wiki

Cache flushes are intended to prevent older data from interfering with changes and updates. Cache flushes should not be run during business hours and automatically triggered cache flushes are not recommended. Cache flushes are performed automatically when using update sets.

[Anurag Tripathi]

to the best of my knowledge ...'https://my_instance.service-now.com/cache.do' will clear the cache of the current node that you are on

[Anurag Tripathi]

restarting all the nodes should have done the job.

[Ravish Shetty]

Yes, there was a miscommunication in the team. It did work.