I need to clear the cache from production? What is the best way?

[Ravish Shetty]

I need to clear the cache from production so that a property change gets reflected.

We restarted the nodes but it did not work.

We are considering doing a manual cache flush by hitting 'https://my_instance.service-now.com/cache.do' during non business hours.

Is it the correct way? Will this clear the cache on all nodes?

Edit: Node restart did clear the cache. There was a miscommunication in our team.

[tony_barratt]

Hi Anurag,

As you mention invoking a cache.do will clear the cache of the current node that you are on.

Additionally cache.do will also run on all the other nodes - so you invoke a cache.do on one node and it automagically runs on all the other nodes.

Best Regards

Tony

[tony_barratt]

Hi Ravio,

As mentioned in this thread, restarting the nodes should have done the job.

What unexpected behavior are you are seeing?

You are defining a property in the sys_properties table and then try and use this property - yes?

Could you supply details? Maybe with a screen shot?

Best Regards

Tony

[Ravish Shetty]

It appears that there was some miscommunication.

We wanted to change the value of a property.

We thought the property value was changed but its change did not get reflected so we performed a node restart suspecting old cache as the reason.

The change still not took place. Ultimately we found out that the property was not changed in the first place.

[Anurag Tripathi]

Thanks for clearing that up