I need to configure the standard ticket view from service portal view to employee center portal view

[Shiva prasad t]

We are using employee center instead of service portal.

In employee center portal whenever we try to view the incident record which is opened from the virtual agent, it showing on sp standard ticket view. So, instead of that we need it in employee center portal view.

How can i achieve that!!

Here is the screenshots

How it is showing : 

How i needed :

[Gunjan Kiratkar]

Hi @Shiva prasad t ,

Don't redirect users from sp to ec portal. That is not going to work here. 

You need to make modification in widget CSS by cloning them.

[Shiva prasad t]

Hi @Gunjan Kiratkar 

I tried that way too but it's not working as expected.

What i did is:

As you mentioned earlier, i cloned the two widgets (Standard Ticket Header & Standard Ticket Tab) to employee center core application and did some changes in server script of those widgets (just instead of sp i replaced it with esc).

And i added these widgets to the standard_ticket page which is in sp-standard ticket scope. so, what i did is i again cloned this page and added those cloned widgets to this page but it's not working.

So can you please explain briefly what i need to do like step wise. I am unable to solve this issue.