Resolved! Email script to set the TO field

Hello All, a simple scripting question.I am using email methode ' addAddress(String type, String address, String displayname) - type can be "cc" or "bcc" ' in my email script with the help of this method I am able to send "CC" OR "BCC" but I want to ...

Resolved! How to make all fields on the SP profile Page read only?

Hi allI've been working on the widget profile in the SP, and I have noticed some fields are read only and some are not. I would like to make them all read only but cannot tell what is driving the read only vs not? It looks like my custom fields are t...

Resolved! Scripted notification recipients

I have a Notification record on the incident table:   I want to script the recipient list "Who will receive".    How can I script the recipient list?

Resolved! CTI Business Rule Override not working

Hi, I have a customer requirement regarding CTI Integration. Instead of using the default behavior with the CTI Processing Business Rule, I would like to create a (Service Desk) Call on the new_call table. There are a few posts mentionning the creati...

Resolved! advanced view rules

can we use both condition and check the logged in users role in the advanced view rules ? as we cannot use the current element in the view rules  how do we check condition (where open RITM is from software catalog ) and logged in user has itil role t...

Resolved! Calling multiple functions Script include - Server side

Is it possible to declare multiple functions inside script include and call it from business rule. 

Resolved! How to delete more than 13 thousand records from a table at once?

I tried that "System Nav-->Tables & Columns-->Delete all records--> Type Delete" thing, but that didn't work.  When I select the records to delete, they take forever to show the popup that asks Whether or not to delete:- Surely there must be another...

Resolved! Insert/Send multiple attachments through REST API in scoped application

Hi All, I am posting this here as i couldn't find sufficient information over the internet. Requirement: Integration of two servicenow instance to send and recieve multiple attachments on INCIDENT module. Problem Summary: Of the two ,one instance is ...

Resolved! how can give attachment at time of incident creation in REST API.

I want to give attachment to new incident creation from REST API.

Resolved! How to get the refernce/choice field value using Onload and Onchange CS ?

Referring to a thread i tried g_form.getDisplayBox('field_name').value;  but it didn't work in onChange Cs whereas in onLoad it worked for some field, not for all. getValue() -- gives you the value not the name. getDisplayValue() is not recommended f...

Resolved! Service Portal-How to make pop-up window appear when i click on contact us in header menu??

Resolved! How to hide catalog items field(variable) based on order guide variable (multi choice) selected.

Hi, I have created order guide with 3 catalog items. Based on "Rule Base" Catalog items are shown in order guide. order guide has variable with the choice list. On the selection of choice, I need to hide the fields from catalog item.   For example: o...

Resolved! Creating a Training Manual in SN?

Hello all,  I am a junior ServiceNow admin for my company and I have been tasked with drafting up a Helpdesk training manual for onboarding our new technicians. I wanted to reach out to the hive mind to request assistance. I am not too familiar with ...