I created a transform map to create new incidents in our system. We use data policies to enforce mandatory fields. One of these mandatory fields is Call Back Number. Call back number is a string field. When importing a number into this field, the...
Do we have any facility to log into specific node of an instance? I was able to find the nodes of an instance by checking sys_cluster_state table but unable to find any way to login into certain nodes. Is this even possible without using any chrome...
Hello I currently have a Madrid Version, however I would like to know what are the main differences between ITSM and Customer Service modules (and also what is the difference between these two modules in general). To be perfectly honest I have found ...
Hi, I have a request with a user in requested for and in opened by, this is an active user. This request has 3 requested items. In all of the requested items it seems like the user account "Guest" has updated the requested items. It has created a t...
Hi all, I'm looking for a way to change collection box on edit members of related list.I added two related lists in my table 'Group Members' and 'Test Team Members'.If I click the 'Edit...' button on Group Members, It shows users list in collection b...
Hi, The form widget on the service portal displaying a weired message when we open an incident on form. The message is "There are no variables associated" Does any body getting this message and anybody have a solutionto get rid of this? Can somebody...
Hey folks, We've a service portal widget cloned from OOB SC Category Page which has dependency to an UI script. This widget works as expectedly only in test environment. And when tested in dev and prod, it throws up an error in UI script. So, we need...
Hi, knowledge article templates allow for some basic styling, you can easily set this kind of stuff on the body of a html field: font-size:1em; font-family:Arial; color:black; However, I need to override the out of box styling for <ul>, it sets the l...
We have a catalog item named virtual office and there is a select box variable which is having cost associated with it In the screen shot below, though it has cost, it is not showing the cost value while selecting the drop down value and the value is...
I understand that you can attach word documents and PowerPoint documents to Knowledge Articles within ServiceNow, but I was just if it was possible to attach it to the Embedded Help Content. See example below In the above example, I want to able ...
Hello, I have a UI action that transfers field values from a record to a new record in another table. I would like to transfer the comments and work notes to the new record but it does not seem to be working (See pics below) Before After UI Action:...
Hi. I have multiple tables that need to be cleaned in my current scope. Unfortunately the application repository does not drop these tables even though they are removed in dev. I want to create a fix script that drops the whole table upon upgrade. ...
Hello everyone, Issue I am facing is, ServiceNow instance is not receiving mails. I sent mail to the Username provided in ServiceNow SMTP email account, but I am not able to see those mails in service now.Email receiving is enabled in email propertie...
Hi everyone, i attached a picture to show what i want to archive (red number on the picture) . Is it possible to display the count of open tickets on the Widgets next to the names like in the attached picture? Thanks for your help.
I've been reading about Gauges, Widgets and Gadgets, but I'm afraid I don't understand what the difference is.Can someone please explain the differences and when you would use one verses the other?Thanks
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