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Resolved! Is there a way to run Background Scripts in the Scope of an installed application (e.g. Human Resources: Core)? (w/o creating Cross Scope Privilege)

On a Dev instance with Human Resources: Core, I want to be able to run a background script in its scope (sn_hr_core). It's just a test, throwaway script and nothing I want in production.   This is the way I'm used to running background scripts: Loadi...

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RAY23 by Giga Contributor
  • 21686 Views
  • 4 replies
  • 13 helpfuls

Resolved! Call Script include from Reference Qualifier

I have a catalog item which has 2 variables 'requested_for' and 'store_no'. Both are reference fields. 'requested_for' is auto populated with logged in user details, it can be changed too. Based on 'requested_for' the 'store_no' field should show onl...

amitgaur by Tera Contributor
  • 57997 Views
  • 12 replies
  • 14 helpfuls

Resolved! g_form.addOption on Client Script used to show choices on Select Box variable is not honoring the Order of choices specified in the script or on the Variable. How to fix?

Hello, I have an OnChange Client Script I'm using to show/hide choices on Select Box variable based on the choice selection of another Select Box variable. When choices are shown they are not in the order specified in the script or in the variable. H...

bostonsnow by Kilo Guru
  • 41710 Views
  • 3 replies
  • 22 helpfuls

Resolved! Why is my Single Sign On throwing it to External Logout?

We have setup Single Sign On on our Dev Instance, and when we have the adfs redirect it comes up with the following URL/error.At this point to Login we have to backspace the /external_logout_complete.do part of the URL, hit Enter, then it automatical...

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tony_carter by Giga Contributor
  • 20896 Views
  • 5 replies
  • 1 helpfuls

Resolved! Show/Hide Form Sections

I read (in full) Show/Hide Form Section by Name - ServiceNow Guru So... when using g_form.setSectionDisplay(), where do you define the section name????What field on the sys_ui_section will go in the first parameter of g_form.setSectionDisplay() ???I ...

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xiaix by Kilo Sage
  • 44476 Views
  • 7 replies
  • 45 helpfuls

WHat is the difference between Worknote & Additional Comment

I had understandning that Worknote is intended for IT/Support agent to use so its said - Not customer visible. But on Portal view, both Additional Comments & Worknotes are visible. I check my fresh PDI, and it has same behavior for both IT and HR por...

VShine by Mega Guru
  • 27097 Views
  • 6 replies
  • 6 helpfuls

Resolved! Assign multiple tickets

HiI am trying to find out if it is possible to assign multiple tickets to a single resource.   I currently have to go into each ticket and assign it manually.Is there any way that I can block select and assign all selected tickets in one go?Kind Rega...

nelix by Kilo Explorer
  • 29871 Views
  • 7 replies
  • 2 helpfuls

MIDSERVER and REST API

Hi Guys, I wanted to ask if there is a way to use MIDSERVER with Inbound REST API calls. I know that we can use MIDSERVER with outbound REST API calls. Has there been any new feature or something that can allow us to do that or is it just a dead end ...

Aditya33 by Mega Expert
  • 7204 Views
  • 3 replies
  • 1 helpfuls

Resolved! Difference between client script and ui policy

Hello All, I am new to ServiceNow, I am studying UI Policy and Client Scripts. I know they both runs on Client side, Can some one please give me a real life use case scenarios, Ex : [ where to use what ] If possible, can you please provide me multipl...

Mr_Blue by Tera Expert
  • 30512 Views
  • 14 replies
  • 51 helpfuls

Resolved! calling a script include from a client script

Hi all,A quick one (hopefully I have a change request form which has a "classification type" field. If the classification type is set to "standard" then a new field appears, in which the user can choose the relevant standard change request. Standard...

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oharel by Kilo Sage
  • 57998 Views
  • 22 replies
  • 3 helpfuls