I need to send an email reminder 30 minutes before.

[nikhilgadodiya]

I need to send an email reminder 30 minutes before the selected date and time in a field called "Next action date and time" so that user can be reminded to work on a ticket.

I had created a notification with when to send being as shown below but it is not working please provide me a way to achieve this.

[Pradeep Sharma]

Hi Nikhil,

Please refer below thread for reference and adjust as per your req.

How to create a reminder notifications for pending request to be approved?

[Tim Deniston · Accepted solution]

I prefer using gs.eventQueueScheduled to make this happen. Really simple to implement!

Creating a Simple Reminder Email - ServiceNow Wiki

[nikhilgadodiya]

Hi Tim,

I had created the event and notification but it's seems to have sending an email too early, please have a look and suggest me if anything is missed there:

Event Registration:

Business Rule:

Notification:

What is happening is it is triggering event and getting processed too early..

Please help me over this..

[Tim Deniston]

gs.eventQueueScheduled takes 5 parameters:

1. event name
2. current object
3. parm1
4. parm2
5. date/time when the event should fire

It looks like you only have 4 parameters.

If you want it to send 30 minutes before the date/time identified in Next Action Date Time, you should also subtract 30 minutes from it. See this thread on how to do that: Add minutes to time field