I want Live Agent Support at the end of the converstaion?

snow34
Tera Contributor

Hi Team !

 

I want that after end of the conversation it should ask for live agent support.

For example : is there anything else i can assist you with or live agent support.

1 REPLY 1

Sujatha V M
Kilo Patron
Kilo Patron

@snow34  Below its my suggested implemented steps, you can modify accordingly, 

 

SujathaVM_0-1717406034191.png

 

Chat conversation be like, 

 

If yes, connect to Live Agent. If no, it routes back to "Show Topics". 

 

SujathaVM_1-1717406510565.png

 

Script action utility : Connect to Live Agent

 

(function execute() {
    vaSystem.connectToAgent();
})()

 

Note: Live Agent setup is not configured in my PDI hence it displays the message. 

 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.