I want to add a info message (Please fill the time worked before updating the ticket) and abort the

[mania]

Hi,

1.When agent opens the incident, time should not start automatically.- I have did this glide.ui.timer.started is false then it is stopped running automatically.

2.when anyone should be able to manually start the timer and the timer starts. If the user/agent is updating the ticket, and the time worked is 00:00:00, add a info message (Please fill the time worked before updating the ticket) and abort the action. - I have tried BR rule but that is not triggering to Incident form.

Can anyone help on this code. It will be helpful.

Thanks in Advance!

[Amit Verma]

I hope you have created a single business rule only as I just reproduced your requirement on my PDI and it is working as expected. 

Also, are you testing it on an existing incident or on a new incident. For existing incident, if you have time worked already available and you restart the timer, the new time worked is captured as a separate record in the time worked related list.

[mania]

@Amit Verma 

I have tested with existing record and updated time worked timer its showing only one record but once I creating new record and updated timer its showing duplicate time worked and records with the same number also.
I want only once record create it should show only one record under time worked tab and also one incident record should be created .

Thanks!

Mania

[Amit Verma]

Tested this by creating a new record as well. It is working for me. Can you please share your business rule config screenshots ?

[mania]

@Amit Verma 

Can you please find the BR config which I attached Screensorts.

Thanks!

Mania

[Amit Verma]

Can you please check if the Advanced Checkbox is unchecked or not. It should be unchecked.

Thanks & Regards

Amit Verma