I want to cancel a Problem record through script.

[ShaikS881020266]

Hi experts,

I want to cancel a "Problem records" through script. 

Please suggest a solution for this.

[Dr Atul G- LNG]

Hi @ShaikS881020266 

check this

https://www.servicenow.com/community/developer-forum/how-to-close-a-problem-record-ticket-using-back...

and modify as per need.

[Community Alums]

Hi @ShaikS881020266 ,

I tried your problem in my PDI and get to know like we can not close problem in New state to close state directly, if you want to close the problem it should be in Resolved state I'm adding the script below refer. There are some mandatory fields when we close the problem as I mentioned below like  - Assigned to, Resolution Code, Fix Notes and Cause Notes

var gr = new GlideRecord('problem');
gr.addQuery('sys_id', '04ce72c9c0a8016600b5b7f75ac67b5b');
gr.query();
if(gr.next()){
	gr.setValue('state', 107);
	gr.assigned_to = 'be05e21b937331100d5170918bba10c7';
	gr.resolution_code = 'fix_applied';
	gr.fix_notes = 'Test';
	gr.cause_notes = 'Test';
	gr.update();
}

Adding image for reference 

Please mark my answer correct and helpful if this works for you 

Thanks and Regards 

Sarthak