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‎09-16-2024 08:50 PM - edited ‎09-29-2024 10:52 PM
I tried, update of Basic configuration UI16, Basic configuration and banner image change in System properties< system also. But it was not working as i expected. the image not changing. Anyone Help me out to get this.
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‎09-29-2024 11:47 PM
Hi @Aditya02
you can follow these steps it helps you to change the logo
- Navigate to All > System Properties > My Company.
- To upload your company logo, select Click to add or Update beside UI16 Banner Image.
- Click Choose file and select the file, and then click OK.To use an image URL instead of a file on your hard drive, enter the URL in the file upload window.Note: The image can be high resolution, but when it displays it is scaled based on the aspect ratio. It scales to a maximum of 20px high.
- Click Update.
- (Optional) If new banner image doesn't display, perform a cache.do and logout.do and log back into your instance.
Thank you.
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‎09-29-2024 11:52 PM
Hi @Aditya02 ,
First try to clear Cache of the instance and just check properties like glide.ui.logo (for the logo) and glide.ui.banner_image in System properties.
Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."
Regards,
Manikanta. Kota
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‎09-29-2024 11:52 PM
Hi @Aditya02
Please go through the below Knowledge Base Link:
Thanks, and Regards
Vishaal
Please mark this response as correct or helpful if it assisted you with your question.
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‎09-30-2024 12:19 AM - edited ‎09-30-2024 12:26 AM
Hi @Aditya02 ,
Here are some alternative solutions if you're still unable to change the banner image in ServiceNow UI16:
- Create a new CSS script: Navigate to System Definition > Scripts > CSS Scripts.
- Add CSS rules: Write CSS code to override the default banner image and style.
- Apply the script: Assign the CSS script to the UI16 page in System Properties > General > UI16.
- Create a custom HTML page: Navigate to System Definition > Pages.
- Add HTML content: Include the desired banner image and any necessary styling within the HTML structure.
- Set as default: Set the custom page as the default page for UI16 in System Properties > General > UI16.
- Search for similar issues: Look for discussions or solutions related to banner image changes in the ServiceNow community forums.
- Ask for help: Post a question detailing your issue and the steps you've already tried.
- Contact ServiceNow support: If you've exhausted all other options, reach out to ServiceNow support for further assistance and troubleshooting.
If the image doesn't change, check image permissions, browser extensions, network issues, and ServiceNow configuration.
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‎09-16-2024 08:58 PM
@Aditya02 You need to go to My company and then upload banner image from tere. Please see below.
Please mark my answer correct and helpful if this works for you.
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‎09-29-2024 10:53 PM
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‎09-16-2024 09:46 PM
Hi @Aditya02 follow these steps
1. Search Basic Configuration ui 16 in navigator and click on it
2.click on + icon of banner image and upload it and save
3. After that refresh your home page screen image is uploaded
Please accept solution and mark helpful
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‎09-29-2024 11:47 PM
Hi @Aditya02
you can follow these steps it helps you to change the logo
- Navigate to All > System Properties > My Company.
- To upload your company logo, select Click to add or Update beside UI16 Banner Image.
- Click Choose file and select the file, and then click OK.To use an image URL instead of a file on your hard drive, enter the URL in the file upload window.Note: The image can be high resolution, but when it displays it is scaled based on the aspect ratio. It scales to a maximum of 20px high.
- Click Update.
- (Optional) If new banner image doesn't display, perform a cache.do and logout.do and log back into your instance.
Thank you.