I want to change the banner logo of my instance.

[Aditya02]

I tried, update of Basic configuration UI16, Basic configuration and banner image change in System properties< system also. But it was not working as i expected. the image not changing. Anyone Help me out to get this.

[Anantha27 · Accepted solution]

Hi @Aditya02 

you can follow these steps it helps you to change the logo

1. Navigate to All > System Properties > My Company.
2. To upload your company logo, select Click to add or Update beside UI16 Banner Image.
3. Click Choose file and select the file, and then click OK.
   To use an image URL instead of a file on your hard drive, enter the URL in the file upload window.

   Note: The image can be high resolution, but when it displays it is scaled based on the aspect ratio. It scales to a maximum of 20px high.
4. Click Update.
5. (Optional) If new banner image doesn't display, perform a cache.do and logout.do and log back into your instance.
   
   Thank you.

[Manikanta Kota · Accepted solution]

Hi @Aditya02 ,

First try to clear Cache of the instance and just check properties like glide.ui.logo (for the logo) and glide.ui.banner_image in System properties.

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Manikanta. Kota

[VishaalRanS · Accepted solution]

Hi @Aditya02 

Please go through the below Knowledge Base Link:

Saving "System Properties -> Basic Configuration UI16" causes "glide.sys.default.tz" to change to "?...

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Manikanta Kota · Accepted solution]

Hi @Aditya02 ,

First try to clear Cache of the instance and just check properties like glide.ui.logo (for the logo) and glide.ui.banner_image in System properties.

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Manikanta. Kota

[VishaalRanS · Accepted solution]

Hi @Aditya02 

Please go through the below Knowledge Base Link:

Saving "System Properties -> Basic Configuration UI16" causes "glide.sys.default.tz" to change to "?...

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Ramesh_143 · Accepted solution]

Hi @Aditya02 , 

Here are some alternative solutions if you're still unable to change the banner image in ServiceNow UI16:

• Create a new CSS script: Navigate to System Definition > Scripts > CSS Scripts.
• Add CSS rules: Write CSS code to override the default banner image and style.
• Apply the script: Assign the CSS script to the UI16 page in System Properties > General > UI16.

 

• Create a custom HTML page: Navigate to System Definition > Pages.
• Add HTML content: Include the desired banner image and any necessary styling within the HTML structure.
• Set as default: Set the custom page as the default page for UI16 in System Properties > General > UI16.

 

• Search for similar issues: Look for discussions or solutions related to banner image changes in the ServiceNow community forums.
• Ask for help: Post a question detailing your issue and the steps you've already tried.

 

• Contact ServiceNow support: If you've exhausted all other options, reach out to ServiceNow support for further assistance and troubleshooting.
  
  If the image doesn't change, check image permissions, browser extensions, network issues, and ServiceNow configuration.

[Sai Krishna6147]

Hi @Aditya02 

you can follow these steps it helps you to change the logo

1. Navigate to All > System Properties > My Company.
2. To upload your company logo, select Click to add or Update beside UI16 Banner Image.
3. Click Choose file and select the file, and then click OK.
   To use an image URL instead of a file on your hard drive, enter the URL in the file upload window.

   Note: The image can be high resolution, but when it displays it is scaled based on the aspect ratio. It scales to a maximum of 20px high.
4. Click Update.

Sometimes we can use branding editor to change the logo

[mahesh009]

Hi @Aditya02 

Hope following below steps may help you solve your query,

• Go to System Settings: Navigate to the All menu and select System Properties followed by My Company.

• Find the Logo Upload Option: Look for the UI16 Banner Image field. It might say "Click to add" or "Update" depending on your current settings.

• Upload Your Logo: Click on the appropriate button and choose the option you prefer:

  • Upload a file: Click "Choose file" and select your logo image from your computer.
  • Use an image URL: If the logo is online, enter the full image URL in the provided field. (Note: Ensure the URL is publicly accessible.)

• Save Changes: Click "Update" to save the new logo.

• Clear Cache (Optional): Sometimes, a cache refresh is needed. If the new logo isn't showing right away, perform.
  
  Please mark this response as correct or helpful if it assisted you with your question.