I want to change the banner logo of my instance.

Aditya02
Tera Guru

I tried, update of Basic configuration UI16, Basic configuration and banner image change in System properties< system also. But it was not working as i expected. the image not changing. Anyone Help me out to get this.

4 ACCEPTED SOLUTIONS

Anantha27
Mega Guru

Hi @Aditya02 

you can follow these steps it helps you to change the logo

  1. Navigate to All > System Properties > My Company.
  2. To upload your company logo, select Click to add or Update beside UI16 Banner Image.
  3. Click Choose file and select the file, and then click OK.
    To use an image URL instead of a file on your hard drive, enter the URL in the file upload window.
    Note: The image can be high resolution, but when it displays it is scaled based on the aspect ratio. It scales to a maximum of 20px high.
  4. Click Update.
  5. (Optional) If new banner image doesn't display, perform a cache.do and logout.do and log back into your instance.

    Thank you.

View solution in original post

Manikanta Kota
Mega Guru

Hi @Aditya02 ,

 

First try to clear Cache of the instance and just check properties like glide.ui.logo (for the logo) and glide.ui.banner_image in System properties.

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

 

Regards,

Manikanta. Kota

View solution in original post

VishaalRanS
Tera Guru

Hi @Aditya02 

 

Please go through the below Knowledge Base Link:

 

Saving "System Properties -> Basic Configuration UI16" causes "glide.sys.default.tz" to change to "?...

 

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

Ramesh_143
Giga Guru

Hi @Aditya02 , 

Here are some alternative solutions if you're still unable to change the banner image in ServiceNow UI16:

 

  • Create a new CSS script: Navigate to System Definition > Scripts > CSS Scripts.
  • Add CSS rules: Write CSS code to override the default banner image and style.
  • Apply the script: Assign the CSS script to the UI16 page in System Properties > General > UI16.

 

  • Create a custom HTML page: Navigate to System Definition > Pages.
  • Add HTML content: Include the desired banner image and any necessary styling within the HTML structure.
  • Set as default: Set the custom page as the default page for UI16 in System Properties > General > UI16.

 

  • Search for similar issues: Look for discussions or solutions related to banner image changes in the ServiceNow community forums.
  • Ask for help: Post a question detailing your issue and the steps you've already tried.

 

  • Contact ServiceNow support: If you've exhausted all other options, reach out to ServiceNow support for further assistance and troubleshooting.

    If the image doesn't change, check image permissions, browser extensions, network issues, and ServiceNow configuration.

View solution in original post

9 REPLIES 9

Gangadhar Ravi
Giga Sage
Giga Sage

 

@Aditya02 You need to go to My company and then upload banner image from tere. Please see below.

 

GangadharRavi_0-1726545427805.png

Please mark my answer correct and helpful if this works for you.

 

Hi @Gangadhar Ravi ,

 

I tried that but.. i can't able to find any company in the table. 

Harish Bainsla
Kilo Patron
Kilo Patron

Hi @Aditya02  follow these steps

1. Search Basic Configuration ui 16 in navigator and click on it

HarishBainsla_0-1726548224633.png

2.click on + icon of banner image and upload it and save

HarishBainsla_1-1726548305278.png

3. After that refresh your home page screen image is uploaded

HarishBainsla_2-1726548367691.png

Please accept solution and mark helpful

Anantha27
Mega Guru

Hi @Aditya02 

you can follow these steps it helps you to change the logo

  1. Navigate to All > System Properties > My Company.
  2. To upload your company logo, select Click to add or Update beside UI16 Banner Image.
  3. Click Choose file and select the file, and then click OK.
    To use an image URL instead of a file on your hard drive, enter the URL in the file upload window.
    Note: The image can be high resolution, but when it displays it is scaled based on the aspect ratio. It scales to a maximum of 20px high.
  4. Click Update.
  5. (Optional) If new banner image doesn't display, perform a cache.do and logout.do and log back into your instance.

    Thank you.