I want to create a report where I can group data by TAG on incident table in data visualization
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3 hours ago
Hi Community,
User has raised the below concern :
I am attempting to create a report by grouping data by Tag on the Incident table in Data Visualization; however, it does not seem to be working.
Please find the attached screenshots for your reference and advise we create report group by tags
Thanks in advance!
Best regards,
Srinivasu S
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3 hours ago
This is expected behavior, mate. The reason tag has been stored in a separate table and does not work in conjunction, so this is a limitation we need to use for reporting.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 hours ago
Hi @Dr Atul G- LNG ,
Thank you for your prompt response!
Is there any alternative approach to should i follow to use Group by Tags?
Best regards,
Srinivasu S
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3 hours ago
I tried in list view
Screenshot attached mate,
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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2 hours ago
Hi Srinivasu S,
the tags are stored in a a table called label and label_entry. It might be possible to create a Database View based on Incident, label and label_entry to make the tags visible.
For this db view the reporting should be possible.
Best regards,
Nico
