I want to create a report where I can group data by TAG on incident table in data visualization

SrinivasuSa
Tera Contributor

Hi Community,

User has raised the below concern :

 

I am attempting to create a report by grouping data by Tag on the Incident table in Data Visualization; however, it does not seem to be working.

Please find the attached screenshots for your reference and advise we create report group by tags

 

Thanks in advance!

Best regards,
Srinivasu S

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

This is expected behavior, mate. The reason tag has been stored in a separate table and does not work in conjunction, so this is a limitation we need to use for reporting.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi @Dr Atul G- LNG ,

Thank you for your prompt response!

Is there any alternative approach to should i follow to use Group by Tags?

Best regards,
Srinivasu S





I tried in list view

Screenshot attached mate,

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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nmetzger
Tera Contributor

Hi Srinivasu S,

the tags are stored in a a table called label and label_entry. It might be possible to create a Database View based on Incident, label and label_entry to make the tags visible. 

DB_View.png

 For this db view the reporting should be possible.

 

Best regards,

 

Nico