I want to deactivate catalog item on service portal , How to find out that particular catalog item and how to deactivate this?

[Rajesh98]

I want to deactivate catalog item on service portal , How to find out that particular catalog item and how to deactivate this?

[Mark Roethof · Accepted solution]

Hi there,

Can you specify your question more?

Maybe it's already in the Platform UI, navigate to "Service Catalog > Catalog Definitions > Maintain Items". Search the Item you are after. Set active to false.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Omkar Mone]

Hi

Refer the below thread.

https://community.servicenow.com/community?id=community_question&sys_id=17b1cf69db98dbc01dcaf3231f96...

Hope this helps.

Regards,

Omkar Mone

[VigneshMC]

If you want to hide just on service portal, use "Hide on Service Portal" field available on "sc_cat_item" table.

Thanks