I want to display the custom field from RITM table need to be visible for the end user from SP

[Community Alums]

Hello Community,
I want to display the customized field on RITM table need to be visible for the end user from SP
how to achieve this in ServiceNow. for reference I'm sharing the screen shots

Please help me with this and thank you in advance.

[Community Alums]

with you firs approach i did like this but the stage field is noming on the portal

[Ankur Bawiskar · Accepted solution]

@Community Alums 

if you use ESC portal then this can be done easily with Standard ticket configuration and no scripting required

just add/remove fields from Info fields and they will start appearing on the ticket page

I will recommend using ESC rather than SP as it's old and for your requirement you will have to do lot of customizations.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Community Alums]

yes it's worked fine in pdi but in my org customized portal how to add it
here I'm sharing screenshot

[Community Alums]

how to add this beside state