I want to edit the variables on the RITM after submits the request form on the portal.

[dhineshkumar]

Hi Experts 

I want to edit the variables on the RITM form after submits the request form on the portal.

Currently this variable read-only, I want to edit this variable on the RITM form.

Thank you.

[Brad Bowman]

Variables read only on the RITM record is not out of box behaviour, so you must have a client script on the sc_req_item table to make it, or them all read only with a script like  g_form.setVariablesReadOnly(true); or a script or UI policy to make each/some variables read only.  In either event, to edit the variables on the RITM form you would need to inactivate this script/policy, or add some logic to only enforce it for certain users/groups. 

[Basheer]

Hi @dhineshkumar ,

There would be some script written on RITM level which is restricting this functionality.

Go through all the client scripts, you will be able to find the client script which is making it to read only.